14 Day Return Policy
We offer a refund on most purchases if returned in the condition in which they were sold within 14 days beginning on the day after you received the Products. The refund is only offered if the Products are not used and returned to us in their original condition.
If you decide to return the goods for whatever reason they must be returned to us intact, undamaged and with their original packaging. You must not remove any of the security or other tags from the Product. When trying on items of clothing, please ensure you handle the product with care. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
For hygiene reasons we do not offer refunds or exchanges on underwear, earrings and swimwear unless these Products are faulty.
Return procedure
In order to process your return quickly and efficiently you mustcomplete the return form on your invoice and return with the goods. All returns should go to the below address:
Unit 2, Horizon Point,
Swallowdale Lane,
Hemel Hempstead,
HP2 7FZ
Please Note: The item is your responsibility until it reaches us. Foryour own protection, we recommend that you send the parcel using adelivery service that insures you for the value of the goods. Werecommend that you use Special Delivery or if that is not available inyour territory, use an insured carrier service. The cost of returningthe item to us is your responsibility, except where the goods arefaulty as confirmed by us.
Faulty Or Incorrect Goods
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact customer services at customerservices@gantuk.com or by calling 0207 201 29042. Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.
